Skip to main content
New York
Chicago
London
Paris
Kyiv
Sao Paulo
Shanghai
Sydney
Tokyo
Dubai
Madrid

Trader support

Each of our traders receives the support of two companies

Contact IBKR

  • Phone

    LOCATION NUMBER HOURS OF OPERATION MENU OPTIONS
    Australia +61 (2) 8093 7300 Direct dial 01:30 - 11:00 (Mon - Fri) (Europe/Minsk) 1 Trade Related Issues
    1/1 How to use TWS
    1/2 Trade Issues
    1/3 Margin Issues
    1/4 Phone Orders

    2 Cash or Position Transfers
    2/1 Cash Deposits, Withdrawals
    2/2 US & Canadian Position Transfers
    2/3 Other Position Transfers

    3 Log in Assistance
    3/1 Password Assistance
    3/2 Security Devices

    4 Account Configuration, Statements,
    Fees, Corporate Actions & General Assistance
    4/1 Account Configuration
    4/2 Statements, Fees
    4/3 Tax Issues
    4/4 Corporate Actions, Dividends
    4/5 General Assistance

    5 Technical Assistance
    5/1 Software Installation & Connectivity
    5/2 Software Operation
    5/3 Software Functionality
    5/4 API Support

    6 Market Data, IBIS
    6/1 Market Data
    6/2 IBIS
    Canada 1 (877) 745-4222 Toll free
    1 (514) 847-3499 Direct dial
    15:00 (Mon - Fri) - 00:30 (Tue - Sat) (Europe/Minsk)
    Canada (Vancouver) 1 (877) 745-4222 Toll free
    1 (604) 661-4300 Direct dial
    18:00 (Mon - Fri) - 03:30 (Tue - Sat) (Europe/Minsk)
    China +86 (21) 6086 8586 Direct dial 04:00 - 13:00 (Mon - Fri) (Europe/Minsk)
    Europe 00800-42-276537 Toll free3
    +41-41-726-9500 Direct dial

    +44 207-710-5695 Direct dial United Kingdom
    10:00 - 19:00 (Mon - Fri) (Europe/Minsk)
    Hong Kong +852-2156-7907 Direct dial 03:00 - 12:00 (Mon - Fri) (Europe/Minsk)
    Hungary +36 80 088 400 Toll Free
    +36 1 701 0350 Direct Dial
    10:00 - 19:00 (Mon - Fri) (Europe/Minsk)
    India +91 22 61289888 Direct dial
    +91 22 39696188 Direct dial
    03:30 - 15:00 (Mon - Fri) (Europe/Minsk)
    Japan +81 (3) 4588 9700 Direct dial
    +81 (3) 4588 9710 Direct dial (English)
    02:30 - 11:30 (Mon - Fri) (Europe/Minsk)
    Russia 8-800-100-8556 Toll free4
    +41-41-726-9506 Pyсский
    09:00 - 18:00 (Mon - Fri) (Europe/Minsk)
    Singapore 800-101-3456 Toll free 03:00 - 12:00 (Mon - Fri) (Europe/Minsk)
    United States 1 (877) 442-2757 Toll free
    1 (312) 542-6901 Direct dial
    15:00 (Mon - Fri) - 03:00 (Tue - Sat) (Europe/Minsk)
    20:00 (Sun) - 02:00 (Mon) (Europe/Minsk)
  • Chat

    IBKR offers online chat service to both current and prospective clients delivered in a secure and authenticated manner. If you are an existing client, please login to Client Portal or Account Management to access chat. Prospective clients are provided chat access for application related inquiries through the Help Me! Link located directly within the application. When accessing chat, you'll be prompted to specify a topic and chat room in order to route your inquiry to a representative best suited to respond. Hours of operation are outlined below.

    Chat Room

    24 hours (Mon - Fri)
    13:00 - 19:00 US Eastern Time (Sun)

  • Email

    newaccounts@interactivebrokers.com IB US
    newaccounts.uk@interactivebrokers.co.uk IB UK
    newaccounts.ca@interactivebrokers.com IB Canada
    newaccountsjp@interactivebrokers.com IB Japan

  • Offices

    USA
    Greenwich, CT 06831 8 Greenwich Office Park
    Chicago, IL 60604 209 South LaSalle Street 10th Floor
    San Francisco, CA 94123

    Canada
    1800 McGill College Avenue, Suite 2106,
    Montreal, Quebec, H3A 3J6

    United Kingdom
    One Carey Lane, Fifth floor
    London EC2V 8AE, UK

    Switzerland
    Gotthardstrasse 3
    CH-6301 Zug

    Hong Kong
    Suite 1512,
    2 Pacific Place
    88 Queensway
    Admiralty, Hong Kong

    Australia
    Grosvenor Place
    Level 42, 225 George Street
    Sydney, NSW, Australia 2000

    India
    Building A , Level 6
    Office Nos. A - 601-605,
    Dynasty Business Park,
    151, Andheri Kurla Road,
    Andheri (East), Mumbai 400059

    Japan
    4th Floor Tekko Kaikan 3-2-10
    Nihonbashi Kayabacho
    Chuo-Ku Tokyo 103-0025

Contact Masters Trade


Feedback form

Invalid email address.
You forgot to check this box
Введен недействительный тип данных
You forgot to check this box
Введен недействительный тип данных
You forgot to check this box

You forgot to check this box
You forgot to check this box
Trader support