Trader support
Each of our traders receives the support of two companies
Contact IBKR
Phone
| LOCATION | TELEPHONE | TIME (GMT 0) | MENU OPTIONS |
|---|---|---|---|
| Australia | +61 (2) 8093 7300 Direct dial | 22:30 - 08:00 (Mon - Fri) | 1 Trade Related Issues 1/1 How to use TWS 1/2 Trade Issues 1/3 Margin Issues 1/4 Phone Orders 2 Cash or Position Transfers 2/1 Cash Deposits, Withdrawals 2/2 US & Canadian Position Transfers 2/3 Other Position Transfers 3 Log in Assistance 3/1 Password Assistance 3/2 Security Devices 4 Account Configuration, Statements, Fees, Corporate Actions & General Assistance 4/1 Account Configuration 4/2 Statements, Fees 4/3 Tax Issues 4/4 Corporate Actions, Dividends 4/5 General Assistance 5 Technical Assistance 5/1 Software Installation & Connectivity 5/2 Software Operation 5/3 Software Functionality 5/4 API Support 6 Market Data, IBIS 6/1 Market Data 6/2 IBIS |
| Canada | 1 (877) 745-4222 Toll free 1 (514) 847-3499 Direct dial |
12:00 (Mon - Fri) - 21:30 (Tue - Sat) | |
| Canada (Vancouver) | 1 (877) 745-4222 Toll free 1 (604) 661-4300 Direct dial |
15:00 (Mon - Fri) - 00:30 (Tue - Sat) | |
| China | +86 (21) 6086 8586 Direct dial | 01:00 - 10:00 (Mon - Fri) | |
| Europe | 00800-42-276537 Toll free +41-41-726-9500 Direct dial +44 207-710-5695 Direct dial United Kingdom |
07:00 - 16:00 (Mon - Fri) | |
| Hong Kong | +852-2156-7907 Direct dial | 00:00 - 19:00 (Mon - Fri) | |
| Hungary | +36 80 088 400 Toll Free +36 1 701 0350 Direct Dial |
07:00 - 16:00 (Mon - Fri) | |
| India | +91 22 61289888 Direct dial +91 22 39696188 Direct dial |
00:30 - 12:00 (Mon - Fri) | |
| Japan | +81 (3) 4588 9700 Direct dial +81 (3) 4588 9710 Direct dial (English) |
23:30 - 08:30 (Mon - Fri) | |
| Russia | 8-800-100-8556 Toll free +41-41-726-9506 |
06:00 - 15:00 (Mon - Fri) | |
| Singapore | 800-101-3456 Toll free | 00:00 - 09:00 (Mon - Fri) | |
| United States | 1 (877) 442-2757 Toll free 1 (312) 542-6901 Direct dial |
00:00 (Mon - Fri) - 00:00 (Tue - Sat) 17:00 (Sun) - 02:00 (Mon) |
Chat
IBKR offers online chat service to both current and prospective clients delivered in a secure and authenticated manner. If you are an existing client, please login to Client Portal or Account Management to access chat. Prospective clients are provided chat access for application related inquiries through the Help Me! Link located directly within the application. When accessing chat, you'll be prompted to specify a topic and chat room in order to route your inquiry to a representative best suited to respond. Hours of operation are outlined below.
Chat Room
24 hours (Mon - Fri)
13:00 - 19:00 US Eastern Time (Sun)
newaccounts@interactivebrokers.com IB US
newaccounts.uk@interactivebrokers.co.uk IB UK
newaccounts.ca@interactivebrokers.com IB Canada
newaccountsjp@interactivebrokers.com IB Japan
Offices
USA
Greenwich, CT 06831 8 Greenwich Office Park
Chicago, IL 60604 209 South LaSalle Street 10th Floor
San Francisco, CA 94123
Canada
1800 McGill College Avenue, Suite 2106,
Montreal, Quebec, H3A 3J6
United Kingdom
One Carey Lane, Fifth floor
London EC2V 8AE, UK
Switzerland
Gotthardstrasse 3
CH-6301 Zug
Hong Kong
Suite 1512,
2 Pacific Place
88 Queensway
Admiralty, Hong Kong
Australia
Grosvenor Place
Level 42, 225 George Street
Sydney, NSW, Australia 2000
India
Building A , Level 6
Office Nos. A - 601-605,
Dynasty Business Park,
151, Andheri Kurla Road,
Andheri (East), Mumbai 400059
Japan
4th Floor Tekko Kaikan 3-2-10
Nihonbashi Kayabacho
Chuo-Ku Tokyo 103-0025